FAQs for Providers

FAQs for Health Care Providers

  1. What does Infinity do?
  2. What is a lien?
  3. Why should I consider the use of liens?
  4. How can I take a lien without the risk?
  5. Where does Infinity operate?
  6. How does it work?
  7. What are the fees for your services?
  8. How long does it take for me to be paid for my services?
  9. Can Infinity help me increase my lien based business?
  10. Do we need to deal with attorneys?
  11. Isn’t there a lot of work involved and is it worth it?
  12. Why must I testify in court?
  13. What if an attorney calls about the bills after we have been paid?
  14. Are there minima or maxima for medical services provided?
  15. Why Choose Infinity?
  16. When should we call Infinity?

1. What does Infinity do?

Infinity finances medical care on a lien providing support to all patients that have been prequalified for care relating to injuries sustained that can be directly attributed to an accident.

2. What is a lien?

A lien is a form of security interest granted over an item of property to secure the payment of a debt or performance of some other obligation. It is in effect a legal instrument that places a financial liability on certain financing for the satisfaction of a debt. Medical lines are those that are used for financing of medical care and they are signed by the patient and the patient’s legal representative. In this way all parties agree to the terms before any medical services are provided.

3. Why should I consider the use of liens?

Quite simply, liens can be an important source of revenue for providers.

4. How can I take a lien without the risk?

By utilizing Infinity’s services you gain access to our considerable industry knowledge built up over eighteen years of tried and tested methods in this pioneering field. With Infinity at your side you are never alone and we can help with any training needed and a variety of options, which result in minimal impact to your office and staff.

5. Where does Infinity operate?

Infinity currently operates in 3 states (CA, NV, and GA) but we have the capability and ability to expand into any other states as the need and demand arises. Infinity works with leading specialists, clinics, surgery centers and large hospitals to provide the best care to your patients.

6. How does it work?

Typically Infinity is contacted by a doctor, attorney or hospital when they become aware that their patient has no means of paying for the services, which the patient urgently requires. This often happens when the patient was involved in an accident but does not have health insurance or savings to pay for the procedures him- or herself.

Infinity is then asked to consider providing finance for the medical care and it is at this time that our involvement begins. Our first step is to begin an assessment of the risk and our turnaround time is fast. However, the speed of the approval process is contingent on our ability to access all relevant information. Infinity then advises you of approval prior to any treatment being commenced. Following the services you simply send the bills and the notes to us, and you are paid the agreed upon amount.

7. What are the fees for your services?

There are no fees for Infinity’s services.

8. How long does it take for me to be paid for my services?

Infinity pays you just like any other payer would for your services. However, the difference here is that we do it much faster. Payment is generally mailed no later than 30 days after receiving the invoice or as specified in the contract.

9. Can Infinity help me increase my lien based business?

Absolutely, the first step in this process is that we inform our attorneys and other providers that are an important referral source about your specialty and make it known that your office now accepts liens.

10. Do we need to deal with attorneys?

The answer to this question is ‘Yes’, but it is up to you to determine how much or how little you need to interact with the attorney. By utilizing the expertise of Infinity we can keep your involvement with attorneys to a minimum allowing you to focus on what you do best.

Nevertheless, treating patients on a lien is a little different because you need to record and document very carefully every treatment that you administer to your patient. The reason for this is that these actions and treatments could be placed under scrutiny by the defense attorneys and doctors that they hire to review the patient’s treatment. Also you may be asked to discuss the treatment that you provided at a deposition or in a courtroom.

Please don’t let these things worry you as Infinity will be there to assist you in every manner and you won’t be out of pocket for your time as you will be paid in advance by the defense attorneys, for doing so. Typically, you are paid a minimum of two hours of your time since you will need to spend time driving to and from the place where you give your deposition or to the courthouse, which could impact other scheduled activities such as consultations and surgeries.

11. Isn’t there a lot of work involved and is it worth it?

The answer to ‘is it worth it’ is a resounding ‘YES’. In today’s economy where profit margins are being squeezed there is no better way to increase your revenue than by accepting liens. As far as the work involved it’s not as bad as you might expect so long as you are practicing “good medicine”.

As we stated above you will be paid for the time that you are being asked questions about your treatment and you can even charge a premium for the time you spend either on testifying as an expert or being asked questions by the defense attorneys. Once you develop a reputation for your excellent medical services you may even be asked to work for the defense to review other doctors’ treatments.

The one thing that you must always keep in mind is that treatment for lien patients needs to be used to treat injuries that were sustained in an accident – to a reasonable degree of medical certainty. This is another area where Infinity’s expertise and services come in handy as we are here to assist you.

12. Why must I testify in court?

As a specialist such as a surgeon or pain management physician typically you will need to discuss your findings and treatment under oath. For other specialties such as primary care, physical therapy, radiology and others you may simply be asked to provide records for the patient.

Attorneys for the defense will try to urge that the treatment was neither necessary nor that it was related to the accident and the defense may have some physicians available that will do an Independent Medical Review or simply look over the medical records and the attorneys or the doctors may urge that the treatment was unnecessary.

It has been our experience that these arguments are nothing more than delay tactics rather than true arguments and as long as you keep in mind that the treatment performed on a lien must be related to the injuries caused by the incident in question then orthopedic and other specialists can successfully argue that the treatment they provided to their patient was within a reasonable degree of medical certainty related to the date of the incident.

Once again all of this probably seems more complicated and daunting than it really is and with Infinity by your side you don’t need to worry.

13. What if an attorney calls about the bills after we have been paid?

No problem, simply call us and we will call the attorney.

14. Are there minima or maxima for medical services provided?

No. From a simple office visit to a major surgery, Infinity will consider every case.

15. Why Choose Infinity?

The aim of working with Infinity is to create a win/win for all parties as it creates an opportunity for patients to get treatment now and for providers to increase their revenue with guaranteed payment for approved services within 30 days with no recourse.

16. When should we call Infinity?

As soon as you are aware that a patient in need of medical care is without health insurance but that there is a Third Party Claim. Infinity approves before the patient receives medical services and there are no fees for this.

Infinity Health Connections
1700 W. Horizon Ridge Parkway
Suite 206
Henderson, NV 89012
Phone: (702) 228-3499
Toll Free: (877) 746-3497
Fax: (702) 383-5079
info@infinityhealth.com